CR-1 TECHNICAL SUPPORT
Setup and Tutorial Videos
Frequently Asked Questions (FAQ’s)
WHAT APP SHOULD I USE?
1 – Download the Ricam App.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Order before 1pm today and will be dispatched same day and should receive your order tomorrow. Orders made after 1pm will be sent the day after (excludes Weekends & Bank Holidays).
SD CARD FORMATTING?
Sd cards may not always be in the correct format, normally the larger cards i.e. 64gb and 128gb. You can format as below:
Connect you mobile device via Wifi. Open the App setting page and select format options
HOW DOES LOOP RECORDING WORK??
Let’s say you are using a 128gb sd card. This will give you appx 18 hours of total recording. The 3 min video files build up and when the max card storage is reached it will start to overwrite the oldest files first. So when using a 128gb card you will always have the last 18 hours saved in the 3 minute files.
You can select the desired segment times i.e. 1/3/5/10 minutes which can be selected/changed within the Wifi App
If you are using the camera for more action camera use, the loop record facility can simply be turned off within App settings. Your video files will be saved in 15 minute segments BUT it will not loop record when the card is full.
HOW DO I MOUNT THE CAMERA LIGHT?
The camera has been designed to use the standard Go Pro style mounting system. The bar mount required is included in the kit..
HOW LONG IS THE BATTERY LIFE?
The battery life varies depending on features being used i.e. light and Camera etc.. But you should expect appx 6 hours with LED switched on and well over 7 hours with no LED and just the camera running
Please note that cold weather affects all batteries and can reduce run time.
HOW MANY HOURS WILL I GET ON A MICRO SD CARD?
You will get appx 18 hours of recording time on a 128gb and 9 hours on a 64gb card Micro Sd Card. We recommend using a class 10 min 80mbs U3 card.
HOW LONG IS THE WARRANTY ON MY CAMERA?
All Techalogic products carry a 12-month warranty from date of sale.
IF I HAVE A QUESTION OR WARRANTY CLAIM, HOW DO I CONTACT YOU?
You can email us at firstname.lastname@example.org or use our contact page. We will reply you within 24-48 hours.
DOES THE CAMERA RECORD SOUND?
Yes, the device has a built-in internal microphone.
CAN THE CAMERA TAKE PHOTOS?
Yes, by selecting the photo mode. See the instruction manual on how to do this. Once selected the camera will take appx 1 photo every second
CAN I CHANGE THE LED LIGHT SEQUENCE?
Yes you can. Please see the manual for the different options.
WHY WILL MY CAMERA NOT TURN ON?
The battery may be flat. Place the device on charge and wait for sufficient time to allow it to be switched on. If the battery has been fully drained, or left without charge for long periods, you may need to wait longer. If charging the battery does not work, use the reset function.
WHY AM I NOT PICKING MY CAMERA UP ON WIFI?
Refresh the network list and try again. Make sure your SD card is formatted, or try another SD card.
MY SD CARD IS FULL. HOW DO I DELETE OLD FILES?
The files will get overwritten as it records, except for the “locked” files. Reformat your SD card to delete all files or manage individual video file on the App or your computer.
WHY IS MY CAMERA SHOWING A REVERSE IMAGE?
Check “Sensor mirror” in the settings, it may be switched on meaning imagery is mirrored in the recording. Switch this off to restore “normal” function.
Current Firmware Download
This is the latest Firmware version for the Techalogic CR-1. Simply download the file and copy it to your SD Card then follow the instructions in the user manual. IMPORTANT: Do not change the name of the file after download.
Download the desired BIN file
Current Firmware version – September 2021
All Techalogic products carry a 12 month warranty from date of purchase.
Techalogic reserves the right to assess all warranty claims in accordance with UK consumer law guidelines and manufacturer conditions before a repair, replacement or refund can be approved.