DC-2 Pro support

Watch the tutorial below ↓

When charging the DC-2 Pro camera please use a mains supply (5v 2a Output Plug).

Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.

Use the charging lead provided with the camera. When the battery is full the battery LED will go out.

When charging please use a mains supply or power bank.

Note - A laptop or desktop computer USB will not fully charge the camera and you will experience poor battery performance.

Micro Sd cards must be inserted correctly and clicked into place. It is very important that the card is placed in correctly otherwise internal damage could be caused. See the below image and video as a guide.

Watch the tutorial below ↓

Please check out the image and video below for full details of the LED's.

Watch the tutorial below ↓

The DC-2 Pro camera will auton set to your current time zone automatically after you connect the camera to the Wi-Fi/App for the first time.

If you connect to GPS the time will be taken from the satelite. This will show a time difference of one hour during British Summer Time. In order to ensure the correct time when using GPS, select whether BST is active in the app menu to correct the clock.

No, due to the size, weight and feature packed nature of the DC-2 Pro we did not opt to build a camera with cable data transfer. The main reason being that removeable media and app connectivity have been the most popular methods of data transfer for many years.

The remote control will only function when the camera is powered on. It is for taking photos and locking important video files. These files will be located on the App under the relevant folder. Check out the video below on how to use the remote.

Watch the tutorial below ↓

The DC-2 Pro battery will run for up to 4 hours on a full charge. Image quality selected and cold weather conditions can reduce the battery run time. For example, the camera records for 3.5-4 hours at 1080p. At 2K the recording time is less. The battery life can be extended on-the-go by using a Powerbank, please see the FAQ for this. If your battery is not running as expected please conduct a hard reset (reset button on the camera) and then an update of the firmware as this will often resolve the problem.

The DC-2 battery will run for up to 3.5 to 4 hours on a full charge. This can be extended as the camera will operate whilst connected to a power bank. Please see the below video for more detail on how to do this.

Watch the tutorial below ↓

Follow the weather-resistance guidance in the DC-2 Pro manual. Close and secure all port covers before wet-weather use. Weather resistance does not mean the camera can be submerged. Check the separate instructions for any remote control or external power connection.

DC-2 Pro supports mirror-flipped live view in compatible firmware, introduced in version 1.01. Use live view while stationary to check the camera angle. It does not replace direct observation or mirrors while riding. See the firmware section for the available update and instructions.

Please watch video below to guide you through how to do this.

Watch the tutorial below ↓

Please watch the video below to guide you through how to do this.

Watch the tutorial below ↓

The Wi-Fi is a direct connection between your mobile device/phone and the DC-2 Pro camera. You do not need to be within a Wi-Fi area.

This is correct. You are connecting the DC-2 Pro camera direct to your mobile device without any internet connection. Just select OK.

Check that your phone is connected to the camera network and that the correct app has the permissions it requests for local camera access. Follow your device or security-software provider’s guidance for app permissions. If the connection still fails, contact support with your phone model, operating system and app name.

Viidure App. Image of the App logo below.

Turn your DC-2 Pro camera on with the SD card inserted. Connect via Wi-Fi to your mobile device. Then access the Viidure App, connect the camera and view video files. See the below video for a visual guide.

Watch the tutorial below ↓

The maximum card is 128gb. The amount of video that can be stored on your card varies depending on the memory size of the card and the video resolution.

Connect your camera to your mobile phone and access the Viidure App. Select 'connect your device'. Follow the explainer video below for full details on how to do this.

Watch the tutorial below ↓

Loop recording suits safety cameras well. Via the camera settings on the App select the Loop segment times. This will enable the device to automatically overwrite the oldest video files when storage reaches its capacity. This ensures that the DC-2 Pro camera continues to record without any interruptions, even when the memory card is full. By eliminating the need to manually delete or transfer files, loop record offers a hassle-free solution to continuous video when out on the road.

H.265 (HEVC) recordings need compatible playback or editing software. Keep your original files before converting or editing a copy. If playback is not working, tell support your camera model, recording settings, computer or phone and the app you are using.

The Viidure App has a basic editing function. Connect via Wi-Fi your camera and mobile phone, access the App and follow the explainer video below.

Watch the tutorial below ↓

Watch the below explainer video for full details and guidance. Watch the tutorial below ↓

Everything required to fit your camera to a horse-riding helmet is included in the box. Watch below explainer video for full details and guide.

Watch the tutorial below ↓

Everything required to fit your camera to a cycle helmet is included in the box. Watch below explainer video for full details and guide.

Watch the tutorial below ↓

Watch the tutorial below ↓

The shoulder strap has 3 variations/options. You can wear the double sided option that in our opinion gives you the sturdiest mount and the camera can be mounted on either the left or right shoulder. The camera mount on the side not being used can be removed. You then have the single option for either left or right hand shoulder.

Setting the DC-2 Pro at the right angle gives you the most useful field of view (FOV). Our advice is to mount the camera, then connect via the App to live view. Get into your normal seated position. You can then check on the live view that you have the angle correct.

The main camera holder/ring has been designed to firmly hold the camera during your ride. At the same time as offering lots of adjustment to achieve the ideal mounting position. Please watch the below explainer video for full details.

Watch the tutorial below ↓

Watch the tutorial below ↓

The GPS module is connected via the cable provided. Check out image below on how to do this. It is advised to locate the GPS module 15/20cm away from the main camera unit. If you are not using a powerbank the GPS will use appx 30% more battery.

Watch the tutorial below ↓

The GPS unit is designed for use in any weather.

The GPS unit relies on connecting to a satellite to operate. So the module must be open to the sky. We suggest trying the module in the desired location as successful mounting options do vary from user to user. The GPS module must be located 15/20cm away from the main camera unit.

If you connect to GPS the time will be taken from the satelite. This will show a time difference of one hour during British Summer Time. In order to ensure the correct time when using GPS, select whether BST is active in the app menu to correct the clock.

This could be for a number of reasons.

1. The GPS module is not correctly located and open to the sky.
2. Poor satellite coverage in the area you were in.
3. Poor/loose connection of the GPS Type C connection to the DC-2 Pro camera.

This could be for a number of reasons.

• Battery not charged Energy-saving feature will turn the DC-2 Pro camera off if not being used and stationary
• The SD card is full and you do not have the loop record feature turned on
• Faulty SD card
• Your SD card has not been reformatted. If the white and green LEDs are flashing fast the card requires formatting. The camera will auto shut down if the card has not been formatted.

The default password on the DC-2 Pro is 12345678.

The original support instructions use a firmware update to reset the camera. Read the model-specific firmware guide below and confirm your hardware version first. If you are unsure, contact support before proceeding.

Wi-Fi apps are a very confusing world especially as there are so many mobile phones available.

If you are experiencing any problems connecting the DC-2 Pro or using the app, place your mobile device on Flight/Airplane Mode. This generally smooths out the Wi-Fi connection and you should be good to go.

When charging the DC-2 Pro please use a mains supply (5v 2a Output Plug).

Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.

The camera will not fully charge if you are not using the charging cable provided. The camera must also be charged via mains or a powerbank supply. The USB port on any computer or laptop will not provide the power required to fully charge the battery. If you are still having problems conduct a hard reset (button on camera, you will require a paperclip or similar) failing that conduct a firmware update explained on this support page. Note if you are using the GPS feature without a powerbank your battery consumption will reduce by appx 30%.

The battery lasts up to 4 hours when recording at 1080p, increasing the resolution of the recording, or cold weather can impact battery life.

It is likely that the DC-2 Pro's remote control battery is flat. You can use a coin or similar to open the battery cover and replace the battery. The battery type is CR2032.

DC-2 Pro is designed to record a clear view of the road ahead and behind. Hop onto the App and check out the live view. Get into your normal seating position and adjust the camera angle until it's 100%.

It's a road safety camera and loop recording is an important feature. To allow loop recording on the DC-2 Pro camera and the oldest files to be overwritten video files must be segmented. The segment length can be changed with the settings

You can adjust the DC-2 Pro sound sensitivity settings within the settings located on the App.