Product warranty

One-year Techalogic product warranty

Techalogic products carry a one-year warranty against defects in materials and workmanship from the purchase date, unless the product's supplied warranty information states otherwise. Contact us with proof of purchase, the model and a description of the fault.

We will help assess the issue and explain the repair or replacement process. Damage caused by misuse, unsuitable installation or operation outside the instructions is not a manufacturing defect.

This warranty is additional to your statutory rights. It does not replace your rights where goods are faulty, not as described or unfit for their purpose.

Before returning a product

Contact support before sending the camera. Back up recordings and remove your memory card unless we ask you to include it for diagnosis. Include only the items agreed with support, with your return reference.

Help us understand the issue

Tell us when the problem started, what you see or hear, and whether it happens every time. Include the camera model, relevant settings, card details and any checks you have already made.

For a purchase from another retailer, include that retailer's name and your proof of purchase when contacting us.