DC-1 support

We provide the DC-1 camera with many items/accessories. Check out the image and video for the full details.

When charging the DC-1 camera please use a mains supply (5v 2a Output Plug).

Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.

Use the charging lead provided with the camera. When the battery is full the battery LED will go out.

When charging please use a mains supply or power bank.

Note - A laptop or desktop computer USB will not fully charge the camera and you will experience poor battery performance.

Micro SD cards must be inserted into the DC-1 in the correct way and clicked into place. It is very important that the card is placed in correctly otherwise internal damage could be caused. Please take a look at the image and video below as a guide.

Occasionally, an SD card will need formatting for the DC-1 camera to record. Once the SD card is inserted and you power the camera on, if the white LED is flashing very quickly there is either a fault with the card, it is not inserted correctly or it requires formatting. Conducting the format is very simple, just 5 very quick presses of the main camera button. If successful the camera will buzz and the white LED will flash steady at around once per second. It is important that the button is pressed fast enough. Please see the video below for guidance. If the card will not format and the white LED remains fast there is either a fault with the card or it's not inserted correctly. Watch the tutorial below ↓

Please check out the image and video below for full details of the LED's on the DC-1 .

The DC-1 camera will auto set to your current time zone automatically after you connect the camera to the Wi-Fi/App for the first time.

The remote control will only function when the camera is powered on. It is for taking photos and locking important video files. These files will be located in the App under the relevant folder. Check out the video below on how to use the remote with the DC-1. Watch the tutorial below ↓

The DC-1 battery will run for up to 2 to 2.5 hours on a full charge. Image quality selected and cold weather conditions can reduce the battery run time. The battery life can be extended by using a Powerbank, please see FAQ for this. If your battery is not running as expected please conduct a hard reset (reset button on camera) and then an update of the firmware as this will often resolve the problem.

The DC-1 battery will run for up to 2 to 2.5 hours on a full charge. This can be extended as the camera will operate whilst connected to a power bank. To enable this you will require the waterproof rubber pack to ensure you have a water resistant connect between the camera and the usb connection. Please see below video for more detail on how to do this. Watch the tutorial below ↓

Follow the weather-resistance guidance in the DC-1 manual. Close and secure all port covers before wet-weather use. Weather resistance does not mean the camera can be submerged. Check the separate instructions for any remote control or external power connection.

Please watch the video below to guide you through how to do this on your DC-1 camera. Watch the tutorial below ↓

Please watch the video below to guide you through how to do this on your DC-1 camera. Watch the tutorial below ↓

The Wi-Fi is a direct connection between your mobile device/phone and the DC-1 camera. You do not need to be within a Wi-Fi area.

This is correct. You are connecting the DC-1 camera directly to your mobile device without any internet connection. Just select OK.

Check that your phone is connected to the camera network and that the correct app has the permissions it requests for local camera access. Follow your device or security-software provider’s guidance for app permissions. If the connection still fails, contact support with your phone model, operating system and app name.

We suggest using the Viidure App for your DC-1 camera, but you can also use Roadcam if preferred. Images of the App logos are below.

Turn your DC-1 camera on with the SD card inserted. Connect via Wi-Fi to your mobile device. Then access the Viidure App, connect the camera and view video files. See the below video for a visual guide. Watch the tutorial below ↓

Connect your DC-1 camera to your mobile phone and access the Viidure App. Select 'connect your device'. Follow the explainer video below for full details on how to do this. Watch the tutorial below ↓

Loop recording suits safety cameras well. Via the DC-1 camera settings on the App select the Loop segment times. This will enable the device to automatically overwrite the oldest video files when storage reaches its capacity. This ensures that the camera continues to record without any interruptions, even when the memory card is full. By eliminating the need to manually delete or transfer files, loop record offers a hassle-free solution to continuous video when out on the road.

H.265 (HEVC) recordings need compatible playback or editing software. Keep your original files before converting or editing a copy. If playback is not working, tell support your camera model, recording settings, computer or phone and the app you are using.

The Viidure App has a basic editing function. Connect via Wi-Fi your DC-1 camera and mobile phone, access the App and follow the explainer video below. Watch the tutorial below ↓

Watch the below explainer video for full details and guidance. Watch the tutorial below ↓

Everything required to fit your DC-1 camera to a riding hat is included in the box. Watch the below explainer video for full details and guidance. Watch the tutorial below ↓

Everything required to fit your DC-1 camera to a cycle helmet is included in the box. Watch the explainer video below for full details and guidance. Watch the tutorial below ↓

Everything required to fit your DC-1 camera to a motorbike helmet is included in the box. Watch the below explainer video for full details and guidance. Watch the tutorial below ↓

The shoulder strap has 3 variations/options. You can wear the double-sided option that in our opinion gives you the sturdiest mount and the camera can be mounted on either the left or right shoulder. The DC-1 camera mount on the side not being used can be removed. You then have the single option for either left or right-hand shoulder.

Please see the explainer videos below. Watch the tutorials below ↓

Setting the DC-1 at the right angle gives you the most useful field of view (FOV). Our advice is to mount the camera, and then connect via the App to live view. Get into your normal seated position. You can then check on the live view that you have the angle correct.

The main DC-1 camera holder/ring has been designed to firmly hold the camera during your ride. At the same time as offering lots of adjustment to achieve the ideal mounting position. Please watch the below explainer video for full details. Watch the tutorial below ↓

To extend the battery life of your DC-1 camera you can connect it via a powerbank. Watch the below explainer video for details on how to do this. Watch the tutorial below ↓

Follow the weather-resistance guidance in the DC-1 manual. Close and secure all port covers before wet-weather use. Weather resistance does not mean the camera can be submerged. Check the separate instructions for any remote control or external power connection.

This could be for a number of reasons. Battery not charged Energy-saving feature will turn the DC-1 camera off if not being used and stationary The SD card is full and you do not have the loop record feature turned on Faulty SD card Your SD card has not been reformatted. If the white and green LEDs are flashing fast the card requires formatting. The camera will auto shut down if the card has not been formatted.

The default password for the DC-1 camera is 12345678.

The original support instructions use a firmware update to reset the camera. Read the model-specific firmware guide below and confirm your hardware version first. If you are unsure, contact support before proceeding.

Check that your phone is connected to the camera network and that the correct app has the permissions it requests for local camera access. Follow your device or security-software provider’s guidance for app permissions. If the connection still fails, contact support with your phone model, operating system and app name.

Wi-Fi apps are a very confusing world especially as there are so many mobile phones available. If you are experiencing any problems connecting your DC-1 or using the app, place your mobile device on Flight/Airplane Mode. This generally smooths out the Wi-Fi connection and you should be good to go.

When charging please use a mains supply (5v 2a Output Plug).

Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.

The DC-1 camera will not fully charge if you are not using the charging cable provided. The camera must also be charged via mains or a powerbank supply. The USB port on any computer or laptop will not provide the power required to fully charge the battery. If you are still having problems conduct a hard reset (button on camera, you will require a paperclip or similar) failing that conduct a firmware update explained on this support page.

Some SD cards will require formatting before working correctly in the DC-1 camera. Please watch this video for a step-by-step guide on how to do this. Watch the tutorial below ↓

The DC-1 camera does not have any form of electronic image stabilisation built-in. However, you can use the Shotcut software (Free Option) to help improve video image stabilisation should this be required.

https://shotcut.org

This video explains how this works and how to use the Shotcut software.

It is likely that the DC-1 remote control battery is flat. You can use a coin or similar to open the battery cover and replace the battery. The battery type is CR2032.

If your DC-1 camera freezes, it can be reset by pushing the reset button under the USB flap. Press and hold for 15 seconds or until LEDs go out. If that does not resolve, please update the firmware which is explained on this support page.

Temperature changes can cause condensation. Let the camera dry naturally in a dry place and follow the model manual before removing a lens cover. If misting persists or you suspect water ingress, contact support.

No problem. These simply unscrew and can be easily replaced. You can find replacements in the accessories range.

All DC-1 accessories are in the accessories range.

The DC-1 camera is designed to record a clear view of the road ahead and behind. Hop onto the App and check out the live view. Get into your normal seating position and adjust the camera angle until it's 100%.

It's a road safety camera and loop recording is an important feature. To allow loop recording and the oldest files to be overwritten video files must be segmented. The segment length can be changed with the settings on the DC-1 camera.

The DC-1 camera's sound sensitivity settings can be changed by updating the firmware to the desired sound level. Check out this support page on how to update the firmware.