USER MANUAL
FAQs
VIDEO TUTORIALS
FIRMWARE
Warranty
FAQGetting Started
What is in the HC-1 box?
We provide the HC-1 camera with many items. Please check out the image below for the full details.
How do I charge the HC-1 camera?
When charging the HC-1 camera please use a mains supply (5v 2a Output Plug).
Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.
Use the charging lead provided with the camera. When the battery is full the battery LED will go out.
When charging please use a mains supply or power bank.
Note - A laptop or desktop computer USB will not fully charge the camera and you will experience poor battery performance.
How to correctly Insert the micro sd card into the HC-1 camera?
Micro SD cards must be inserted in the correct way and clicked into place. It is very important that the card is placed into the HC-1 camera correctly otherwise internal damage could be caused. See the below image and video as a guide.
Lights/LED's on the HC-1 camera explained
Please check out the video below for full details of the LED's on the HC-1 camera.
How do I set the date and time o nthe HC-1 camera?
The HC-1 camera will auto set to your current time zone automatically after you connect the camera to the WiFi/App for the first time.
How long is the HC-1 battery life?
The HC-1 battery will run for up to 2 to 2.5 hours on a full charge. Image quality selected and cold weather conditions can reduce the battery run time. If your battery is not running as expected please conduct a hard reset (reset button on the camera) and then an update of the firmware as this will often resolve the problem.
Is the HC-1 camera waterproof?
Yes, the HC-1 camera is designed to be used in any weather conditions. But please ensure that all rubber door cover is fully secured into place to ensure there is no water ingress in wet weather conditions.
FAQWifi & App Guidance
Turning the HC-1 camera Wifi on/off & connecting to your mobile device/App
Please watch video below to guide you through how to do this on the HC-1 camera.
How do I watch Live Footage on the App for the HC-1 camera?
Please watch video below to guide you through how to do this with the HC-1 camera.
I don't have Wifi in my house/ at the yard so I cannot connect my phone to the HC-1 camera Wi-Fi.
The Wifi is a direct connection between your mobile device/phone and the HC-1 camera. You do not need to be within a WiFi area.
Why am I getting the message “No internet connection” when connected the HC-1 camera to Wifi?
This is correct. You are connecting the HC-1 camera direct to your mobile device without any internet connection. Just select OK.
Having problems accessing the HC-1 camera App on my mobile device
If you have any form of security software or firewall set up on your mobile device this could be preventing access to the HC-1 camera App. To overcome this, you will need to update the settings on your phone/software to allow access. The most commonly used are Norton or Mcafee, the links below may help you.
https://support.norton.com/sp/en/uk/home/current/solutions/v6958602
https://www.technipages.com/allow-program-access-through-mcafee-personal-firewall
Which app should I use with the HC-1 camera?
For the HC-1 camera use Helmet Cam. Image of the App logo below.
FAQRecording & Video
How many hours will I get on the HC-1 camera with different size sd cards?
camera.
How do I download video to my phone using the HC-1's App?
Connect your HC-1 camera to your mobile phone and access the Helmet Cam App. Select 'connect your device'. Follow the explainer video below for full details on how to do this.
Loop Recording Explained on the HC-1 camera
Loop recording is a great feature for safety-style cameras. Via the camera settings on the App select the Loop segment times. This will enable the device to automatically overwrite the oldest video files when storage reaches its capacity. This ensures that the HC-1 camera continues to record without any interruptions, even when the memory card is full. By eliminating the need to manually delete or transfer files, loop record offers a hassle-free solution to continuous video when out on the road.
FAQFitting The Camera
Main HC-1 Camera Holder - Guide on how to use?
The bespoke HC-1 camera holder is designed and works with Gopro style fitments, giving you an array of mounting options. Watch the below explainer video to show how the camera is placed into and removed from the camera holder.
Fitting the HC-1 camera to a horse riding helmet
Everything required to fit your HC-1 camera to a riding hat is included in the box. Watch the below explainer video for full details and a guide.
Fitting the HC-1 camera to a cycle helmet
Everything required to fit your HC-1 camera to a cycle helmet is included in the box Watch the below explainer video for full details and guide.
Fitting the HC-1 camera to a motorcycle helmet
Everything required to fit your HC-1 camera to a motorbike helmet is included in the box. Watch the below explainer video for full details and a guide.
We do offer as an additional accessory, the chin strap mount. We have also teamed up with "Chinmounts" who offer a bespoke mount service for 100's of helmets. www.chinmounts.com
How to line up the HC-1 camera for perfect field of view?
Ensuring that the HC-1 camera is set to the correct angle for that perfect FOV (field of view) is essential to obtaining great video footage. Our advice is to mount the camera, and then connect via the App to live view. Get into your normal seated position. You can then check on the live view that you have the angle correct.
Securing the rubber waterproof door on the HC-1 camera
It is essential that the rubber door (covering sd card slot & charging port) is properly sealed on your HC-1 camera. Please watch the explainer video below.
FAQTroubleshooting
HC-1 camera keeps switching off
This could be for a number of reasons.
- HC-1 Battery not charged
- The SD card is full and you do not have the loop record feature turned on
- Faulty SD card
What is the default password on the HC-1 camera?
The default password on the HC-1 camera is 12345678.
HC-1: I have changed my Wifi password and have now forgotten it. What do I do?
Easily done. You will need to do a full firmware update. A complete guide on how to do this is on this HC-1 support page.
I am having problems accessing the HC-1's App on my mobile device device
If you have any form of security software or firewall set up on your mobile device this could be preventing access to the HC-1's App. If you have any form of security software or firewall set up on your mobile device this could be preventing access to the App.
https://support.norton.com/sp/en/uk/home/current/solutions/v6958602
https://www.technipages.com/allow-program-access-through-mcafee-personal-firewall
Issues connecting to the HC-1 cameras WiFi
WiFi apps are a very confusing world especially as there are so many mobile phones available. If you are experiencing any problems connecting the HC-1 or using the app, place your mobile device on Flight/Airplane Mode. This generally smooths out the WiFi connection and you should be good to go.
My HC-1 camera battery is not lasting as expected
When charging the HC-1 camera please use a mains supply (5v 2a Output Plug).
Some dedicated fast charge specific phone chargers i.e. Samsung are not suitable and will not charge the camera. You can also use a powerbank.
The camera will not fully charge if you are not using the charging cable provided. The camera must also be charged via mains or a powerbank supply. The USB port on any computer or laptop will not provide the power required to fully charge the battery. If you are still having problems conduct a hard reset (button on camera, you will require a paperclip or similar) failing that conduct a firmware update explained on this support page.
Is there anything that can be done to improve video stabilisation on the HC-1 camera?
The HC-1 camera does not have any form of electronic image stabilisation built in.
However you can use the Shortcut software (Free Option) to help improve video image stabilisation should this be required https://shotcut.org
This video is a great explainer as to how this works and how to use the Shortcut software.
My HC-1 Camera is freezing
If your HC-1 camera freezes, it can be reset by pushing the reset button under the USB flap. Press and hold for 15 seconds or until LEDs go out. if that does not resolve please update the firmware which is explained on this support page.
Where can I get replacement HC-1 camera Accessories?
All HC-1 accessories can be found here https://techalogic.co.uk/product-category/accessories/hc-1/
Why does my HC-1 camera not record continuous video?
It's a road safety camera and loop recording is an important feature. To allow loop recording and the oldest files to be overwritten on the HC-1, video files must be segmented. The segment length can be changed with the settings.
HC-1 camera Sound Quality/Microphone Sensitivity Level
You can adjust the HC-1 camera's sound sensitivity settings within the settings located on the App.
TUTORIAL VIDEOS
The exact contents may differ, please refer to the product listing for exact details.
FIRMWARE
FIRMWARE UPDATE INSTRUCTIONS
Important! Please download, read and follow this guide to update to the latest camera firmware.
Should there be a manufacturing fault with any items purchased online with us, please email: tech@techalogic.co.uk or use our contact page within the 12 month warranty period to register your claim.
Techalogic reserves the right to assess all warranty claims in accordance with UK consumer law guidelines and manufacturer conditions before a repair, replacement or refund can be approved.