DC-1 TECHNICAL SUPPORT
Setup and Tutorial Videos
Frequently Asked Questions (FAQ’s)
Which App can I use with my DC-1 Camera?
How long will my order take to be delivered?
Order before 1pm today and will be dispatched same day and should receive your order tomorrow. Orders made after 1pm will be sent the day after (excludes Weekends & Bank Holidays).
SD Card Formatting?
Sd cards may not always be in the correct format, normally the larger cards i.e. 64gb and 128gb. You can format as below
A – By App
Connect you mobile device via Wifi. Open the App setting page and select format options
B – Direct via Camera
Stop recording and turn off the wifi feature. Short press the main button 5 times. The camera will vibrate 3 times and the white light will flash steadily.. The format is now complete.
Full details can be found in the user manual or tutorial video
Loop Recording Explained
The DC-1 is designed as a safety camera so it is preset to loop record with 3 minute video segments.
So how does loop record work. Lets say you are using a 128gb sd card. This will give you appx 9 hours of total recording. The 3 min video files build up and when the max card storage is reached it will start to overwrite the oldest files first. So when using a 128gb card you will always have the last 9 hours saved in the 3 minute files.
You can select the desired segment times i.e. 3/5/10 minutes which can be selected/changed within the Wifi App
If you are using the DC-1 camera for more action camera use, the loop record facility can simply be turned off within App settings. Your video files will be saved in 15 minute segments BUT it will not loop record when the card is full.
Note – If you do not have the option in the App to change segment times or to turn loop record off, please update to latest Camera Firmware and App Version. Please see guide at top of this webpage
Sound Quality/Microphone Sensitivity Level ?
Sound recording quality is a challenge with any helmet/riding hat camera i.e. surrounding noise especially wind. Also maintaining reasonable sound quality at the same time as keeping the unit water-resistant.
Keeping water out but sound in is a big challenge. The Mic is set to achieve the best possible result at the same time as being IP Rated for any weather. The Mic has to be set at quite a high internal sensitivity level to pick up external sound through the internal waterproofing membrane. We are always striving to improve this, so keep an eye out for new firmware updates.
You have the option of different sensitivity levels. Changing the sensitivity level can easily be done by performing a firmware update and selecting the desired sensitivity level.
When I turn my DC-1 Camera on the camera just continuously buzzes and the White, Green and Blue Led's are on solid
I seem to have missing video files ?
In July, Aug and early September we had a small batch of cameras that had this issue. This was due to an upgrade in our chipset.
This bug can easily be resolved by updating to the latest version of the Firmware.
How do I mount the camera?
The DC-1 has been designed primariliy for the use as helmet/riding hat camera. But please note that it is secured using the standard type of Go Pro mounts of which there are numerous options. In your selected kit we provide the main type of mounts for fitting to a motorbike/cycle helmet and horse riding hats.
Fitting the camera to ensure you get a great field of view (FOV) is key. Kindly watch the tutorial videos.
How to set Date and Time
The date and time is auto set from your mobile device. As soon as connected via wifi this will auto update. So no need to manually change anything on the camera due to time changes or time zones..
We have had reports of iOS devices updating the incorrect date/time. The issue is with the iPhone not the camera. Please see advise on link below
What is the Remote Control for?
The remote control is a great added feature. It has a strap so you can mount it on your wrist or your bike etc..
If you want to take a photo (front and back) just hit the photo button and the jobs done. The photo will be stored on teh SD card for you to view later.
Locked Files. This is an important safety feature. If you witness any incident or there is an important clip you want to save, just hit the lock file and the file at the point the button is pushed will be saved to a protected folder and will not be over written by the camera.
By the way its IP67 water rated so protected against any weather.
How long is the Battery Life?
Once fully charged you can expect 2 and half hours of recording, that’s both front and rear files.
To maximise the run time you can select 720p. Also, remember to turn off the wifi (Press the main button twice).. as this is not generally required when recording. Once the Wifi is turned off it will remain off next time you power it on, double press again to turn it back on.
Battery life can easily be extended as the camera will fully operate when connected to power via the Micro USB lead provided. A portable standard powerbank of 5000Mah would give you appx another 5 hours in addition to the 2.5 hours.
In wet conditions please ensure that the additional USB Rubber Water Proof Pack is used in conjunction with the USB cable provided.
Please note that cold weather affects all batteries and can reduce run time.
My Camera keeps turning off
This could be for a number of reasons”
- Battery not charged
- Energy-saving feature will turn the camera off if not being used and stationary
- The SD card is full and you do not have the loop record feature turned on
- Faulty SD Card
- Your SD card has not been reformatted. If the white and green LEDs are flashing fast the card requires formatting. The camera will auto shut down if the card has not been formatted.
Is my camera/remote control waterproof?
The Techalogic DC-1 camera has an IP65 and the Remote Control has an IP67 rating (Weather Proof). Withstand jets of water projected by a nozzle from any direction and is still be suitable for any outdoor location. There is no need to place the camera in any waterproof housing.
How many hours will I get on a Micro SD card?
You will get 9-10 hours of recording time on a 128gb and 4.5-5 hours on a 64gb card Micro Sd Card. We recommend using a class 10 min 80mbs U3 card.
Issues connecting Wifi App?
Wifi Apps are a very confusing world especially as there are so many mobile phones available..
If you are experiencing any problem connecting or using the App, place your mobile device on Flight/Airplane Mode. This generally smooths out the wifi connection and you should be good to go.
Remote Control Battery Flat
You can use a coin or similar to open the battery cover and replace the battery. the battery type is CR2032
What if my camera freezes?
If your camera freezes, it can be reset by pushing the reset button under the USB flap. Press and hold for 15 seconds or the LEDs go out.
My Lens has misted up?
Don’t worry this can sometimes happen in cold conditions. The camera will warm up when being used so dependant on weather conditions the lens may sometimes mist up.. If this happens both front and rear lens cover unscrew.. take them off, clean them and leave the camera to air and all will be fine.
My camera stops recordings automatically
This can be due to a couple of reason:
- In recording mode, when the camera remains static for 3 minutes it auto turns off to preserve battery
- Check the SD card. If there is not enough storage space on the card the camera will stop recording if the loop recording has been turned off
- The SD card requires formatting. This is identified by the white and green LEDs flashing very quickly (press the main button 5 times to format the card)
Damaged my Lens Cover
Don’t worry accidents happen.. The lens cover can get damaged or scratched and of course this will effect video quality.. But its not a problem, both front and rear lenses can easily be screwed off and replacements obtained from our store.
How long is the warranty on my camera?
All Techalogic products carry a 12-month warranty from date of sale.
If I have a question or warranty claim, how do I contact you?
You can email us at email@example.com or use our contact page. We will reply you within 24-48 hours.
Current Firmware Downloads
Important! Please download, read and follow this guide to update to the latest camera firmware.
Note the firmware BIN file comes in 3 variations depending on the microphone sensitivity you want.
You only need to download/install ONE BIN FILE
For Camera Received from Sept 2021 Onwards (version 3)
Download the desired BIN file
Please select and download ONE BIN FILE depending on the microphone sensitivity you desire. Current Firmware version TBC
For Camera Received FROM July 2020 onwards
Download the desired BIN file
Please select and download ONE BIN FILE depending on the microphone sensitivity you desire. Current firmware version DC-1 20201229
For Camera Received PRIOR to July 2020
Download the desired BIN file
Please select and download ONE BIN FILE depending on the microphone sensitivity you desire.
All Techalogic products carry a 12 month warranty from date of purchase.
Techalogic reserves the right to assess all warranty claims in accordance with UK consumer law guidelines and manufacturer conditions before a repair, replacement or refund can be approved.